Refund policy

Effective Date: October 1, 2026

Please read these terms carefully before completing your purchase. By purchasing merchandise from Devine Diva Fashion, you acknowledge and agree to the terms below.

All Sales Are Final

All sales made through Devine Diva Fashion, including purchases made in-store, online, at pop-up events, through social media, or through other authorized sales channels, are final.

We do not accept returns, refunds, exchanges, or store-credit requests for:

  • Change of mind

  • Incorrect size selection

  • Incorrect color selection

  • Items that no longer fit

  • Items purchased as gifts

  • Buyer’s remorse

  • Sale or promotional purchases

  • Failure to review product details before purchase

Customers are responsible for reviewing the item, size, color, price, and order details before completing payment.

Merchandise Inspection Before Purchase

Customers are encouraged to inspect merchandise before purchase. Our team may assist with confirming:

  • Size and fit

  • Color and style

  • Visible condition

  • Product details

  • Applicable sale or promotional terms

Once payment is completed, the transaction is final except as provided under the Defective, Damaged, or Incorrect Merchandise section below.

Defective, Damaged, or Incorrect Merchandise

If you receive merchandise that is defective, damaged before delivery, or materially different from what you ordered, contact Devine Diva Fashion as soon as possible.

Please contact us within 14 calendar days of delivery or purchase at:

Your message should include:

  • Your name and contact information

  • Order number or proof of purchase

  • Date and location of purchase

  • Description of the issue

  • Clear photographs, if applicable

  • The resolution requested

We may ask you to return the merchandise or bring it to the store for inspection. If we confirm that the merchandise was defective, damaged before delivery, or incorrectly fulfilled, Devine Diva Fashion may provide an appropriate remedy, which may include:

  • Replacement with the same item, if available

  • Exchange for comparable merchandise

  • Store credit

  • Refund to the original payment method

The available remedy may depend on the nature of the problem, the item’s availability, and applicable law.

Conditions for Defective-Merchandise Claims

Merchandise must be returned or presented for inspection in substantially the same condition in which it was received, except for the defect or damage being reported.

A claim may be denied when the condition resulted from:

  • Normal wear and tear

  • Improper washing, drying, cleaning, storage, or care

  • Accidental damage

  • Alterations or modifications

  • Misuse or neglect

  • Stains, makeup, deodorant, perfume, smoke, or body odor

  • Damage occurring after delivery or purchase

  • Failure to follow the product’s care instructions

Items Requiring Special Handling

For hygiene and safety reasons, the following items generally cannot be returned or exchanged for change-of-mind reasons:

  • Bodysuits

  • Lingerie

  • Underwear

  • Swimwear

  • Items with attached hygiene liners or protective stickers after removal

  • Earrings or other intimate accessories

  • Items marked “final sale”

  • Customized or personalized merchandise

These restrictions do not eliminate rights that may apply when merchandise is defective, damaged before delivery, or incorrectly fulfilled.

Sale and Promotional Merchandise

Items marked “final sale” are not eligible for return, refund, exchange, or store credit because of a change of mind, sizing issue, color preference, or fit issue.

Unless otherwise stated, promotional discounts do not change the all-sales-final policy.

Online Orders

Before submitting an online order, customers should confirm:

  • Item and product description

  • Size

  • Color

  • Quantity

  • Shipping address

  • Billing information

  • Applicable shipping charges

  • Any final-sale designation

Once an online order has been submitted, it may not be canceled or changed if it has already been processed, packed, or shipped.

Incorrect or Incomplete Orders

If your order is missing an item, contains the wrong item, or does not match your order confirmation, notify Devine Diva Fashion at ddivaboutique2022@gmail.com as soon as possible.

Do not use, wash, alter, or dispose of the merchandise while the issue is being reviewed. If the error is confirmed, Devine Diva Fashion may provide a replacement, corrected shipment, store credit, or refund for the affected item, as appropriate.

Shipping Damage

If an online order arrives visibly damaged, photograph the packaging and merchandise before discarding any shipping materials. Contact Devine Diva Fashion promptly with:

  • Order number

  • Photographs of the package

  • Photographs of the damage

  • Description of the issue

Shipping-damage claims are subject to review and may require cooperation with the shipping carrier.

Order Cancellation

Orders may be canceled only if Devine Diva Fashion approves the cancellation before the order is processed or shipped. After processing or shipment, the order is subject to the all-sales-final policy.

A cancellation request does not guarantee that an order can be stopped.

Refused or Undeliverable Packages

Customers are responsible for providing an accurate shipping address. If an order is returned because of an incorrect address, refusal of delivery, or failure to retrieve the package, additional shipping charges may apply before the order is resent.

A returned package does not automatically qualify for a refund. Any resolution will be handled under this policy and applicable law.

Lost, Stolen, or Delivered Packages

Devine Diva Fashion is not responsible for packages reported as delivered by the shipping carrier but later claimed to be missing or stolen. Customers should verify their shipping address and use delivery instructions or signature services when available.

We may assist customers in contacting the carrier, but carrier investigations do not guarantee replacement or reimbursement.

Store Credit

When store credit is approved:

  • It will be issued to the customer associated with the original purchase.

  • It may not be exchanged for cash except where required by law.

  • It may be used toward eligible future purchases from Devine Diva Fashion.

  • The original receipt or proof of purchase may be required.

  • Store credit may not be transferable unless Devine Diva Fashion approves the transfer.

Proof of Purchase

A receipt, order confirmation, payment record, or other acceptable proof of purchase may be required for any approved adjustment or defective-merchandise claim.

Devine Diva Fashion may be unable to verify or resolve a claim without sufficient purchase information.

Policy Enforcement

Our team applies this policy consistently to all customers. Employees may not promise a refund, exchange, store credit, or exception unless authorized under Devine Diva Fashion procedures.

Contact Information

Devine Diva Fashion
3701 Durand Ave., Unit 365A
Racine, WI 53405

Phone: 262-583-0001
Email: ddivaboutique2022@gmail.com
Website: https://www.devinefashion.shop/

Short Customer-Facing Version

All Sales Are Final. Devine Diva Fashion does not accept returns, refunds, exchanges, or store-credit requests for change of mind, sizing, fit, color selection, sale purchases, or buyer’s remorse.

If you receive an item that is defective, damaged before delivery, or different from what you ordered, please contact us within 14 calendar days of delivery or purchase at ddivaboutique2022@gmail.com or 262-583-0001. Approved claims may qualify for a replacement, exchange, store credit, or refund, depending on the circumstances and applicable law.